NGUYEN XUAN NHI; BUI QUANG THONG; MAI NGOC KHUONG; HA MY DIU. Customer loyalty in B2B service in general insurance sector of Vietnam. The Sankalpa: International Journal of Management Decisions, [S. l.], v. 4, n. 1, p. 85–114, 2018. Disponível em: https://www.thesankalpa.org/ijmd/article/view/117. Acesso em: 4 feb. 2026.