DR. LAURA CHEN. Digital Transformation in Retail Commerce: Impacts on Consumer Experience. The Sankalpa: International Journal of Management Decisions, [S. l.], v. 7, n. 1, p. 61–79, 2021. Disponível em: https://www.thesankalpa.org/ijmd/article/view/87. Acesso em: 4 feb. 2026.