DIGITAL GOVERNANCE AND THE QUALITY OF PUBLIC SERVICE: FROM REALITY TO PROSPECTS OF IMPLEMENTATION

Abstract

This paper aims to examine the extent to which digital administration contributes to improving the quality of public service by analyzing the transition from traditional administration to modern models such as governance and smart administration, and by highlighting its impact on redefining the relationship between the state and the citizen.

      The study is based on the hypothesis that digitalization serves as a strategic lever for reforming public service by accelerating procedures, enhancing transparency, and reinforcing the principle of efficiency. However, this transformation faces several challenges, most notably the digital divide, limited competencies, and the absence of an integrated strategic vision.