E-Administration and Its Impact on Improving Public Service Quality in Algerian Local Administration: A Case Study of Berrouaghia Municipality

Abstract

This study aims to determine the impact of implementing e-administration—as a modern trend in administrative reform—on improving the quality of public services in the Municipality of Berrouaghia. To achieve this, a field study was conducted, utilizing a designed questionnaire to gather data and information from a study sample consisting of 52 respondents. For data analysis, the Statistical Package for the Social Sciences (SPSS / v26) was employed. The study concluded that the Municipality of Berrouaghia effectively utilizes e-administration. Furthermore, the findings revealed a statistically significant correlation between the various dimensions of e-administration and the improvement of public service quality within the sector under study.